Good to know

Frequently asked questions

No, you don't have to. The easiest way to get on the trip you want is to book your tickets conveniently online. But of course you can also buy tickets spontaneously on site at Jungfernstieg - we look forward to your visit!

Tickets - and vouchers - are available online, at our ticket office on Jungfernstieg opposite jetty 3 and on board our ships.

For children from 4 to 16 years you pay the children's price - all younger children travel free with us
Our trips start at Jungfernstieg.
  • Pier 1: Twilight cruise, Gin Sul After Work Cruise, Vierlande cruise, Wilhelmsburg cruise, Alster-Elbe boat trip
  • Pier 2: Alster tour in summer
  • Pier 3: Canal cruise, canal cruise, Alster cruise in winter
  • Pier 4: Alster cruise - our trip from pier to pier
Changes to the scheduled departure points are possible for organizational reasons. We will of course inform you in good time.
  • Boarding for our two-hour trips starts 30 minutes before departure.
  • The one for the one-hour trips 20 minutes before departure.
  • And for the Alster cruise from pier to pier, you board 10 minutes earlier.
You can pay by credit and debit card or in cash. If you buy online, you can pay by credit card and Paypal. We accept MasterCard and Visa.
We have at least one toilet on our 15 covered ships. Only on our two Alster cabrios are there none. When the weather is nice, you can always choose whether you want to travel open but without a toilet - or in the shade and with a toilet.
Of course you can take the baby carriages with you on your "big trip"!

We use different types of ships on our trips.
In order to show you as many canals and canals as possible, we mainly use flat-bottomed ships for the canal trips, the canal cruises and the twilight cruise. Three steps take you down into the passenger compartment. Unfortunately, it is not possible to use electric wheelchairs here.

We use traditional ships for the Alster round trip and Alster cruise. Wheelchair users can roll in and out of the passenger compartment at ground level.
Only on the "Alster-Cabrios" do we not recommend that wheelchair users travel on board, as there are fixed rows of seats.

We'd love to!
On hot days, please make sure your pet has something to drink! We will be happy to help you with water - please contact us.

The canal cruise takes you across the Alster and through the tributaries of the Alster.

On the canal cruise, we show you the UNESCO World Heritage Site Speicherstadt and the HafenCity around the Elbphilharmonie concert hall. And we will take you to the "Peking".

The water level of Hamburg's canals depends on the tide. Depending on the water level at high and low tide - and the prevailing wind direction - some waterways are therefore passable, others are not. Should an obstacle prevent us from navigating the scheduled route, we will take an alternative route: a two-hour canal trip
We offer a wide selection of drinks and snacks on the canal cruise, the canal cruise, the twilight cruise and various event cruises. Whether coffee, cake, tea, hot sausages, soft drinks or beer, wine and sparkling wine. There is something for everyone. During the one-hour Alster tour and the Alster cruise from pier to pier, a drinks machine with refreshing cold drinks is available. The only exception: the Alster Cabriolets. We are not allowed to sell drinks here.
Our staff on board share in the turnover of the drinks. They therefore make every effort to fulfill your wishes. If you need special food, you are welcome to bring it with you
Our Alster cruise offers the opportunity to embark and disembark at various piers along the way. All other trips start and end at the Jungfernstieg pier - without a stopover.
Smoking on board is not permitted. The Hamburg Passive Smoking Protection Act (HmbPSchG) prohibits smoking in publicly accessible areas
We offer vouchers for our trips - and also vouchers with a value. These are available online, at our box office and in our office. We are also happy to send our vouchers to you with an enclosed invoice!
A wedding on the water is the most beautiful way to wedded bliss. We will be happy to advise you by phone or in person and give you tips on how to organize this special day!
We would be happy to make you an offer for your event on Hamburg's most beautiful waterway by telephone, in person or, of course, by e-mail.

On board our program cruises, you can enjoy coffee, cake, tea, soft drinks, beer, wine, sparkling wine and hot sausages. On the canal cruise, the canal cruise, the twilight cruise and various event cruises.

During the one-hour Alster tour and the Alster cruise from pier to pier, a drinks machine with refreshing cold drinks is available. The only exception: the Alster Cabriolets. Because they don't have a toilet. So we are not allowed to sell drinks here either.

If you hire a boat for your party or event, it is best to order food and drinks from our catering partner. You can find all information about catering from Nord Event here

A fleet overview with photos of some of our 17 ships can be found here. If, for example, you need more photos of a particular type of ship for a charter, please contact us.
You are also welcome to view the ships with us at Jungfernstieg by prior arrangement.

Tickets